1. Clear Your Browser Cache
Below are instructions for the top browsers:
Google Chrome (Windows & macOS)
- Open Chrome.
- Click the three-dot menu in the top-right corner and select Settings.
- Scroll down and click Privacy and security (or type
chrome://settings/privacy
in the address bar). - Click Clear browsing data.
- Choose the Time range (select All time to be thorough).
- Check Cookies and other site data and Cached images and files.
- Click Clear data.
Mozilla Firefox (Windows & macOS)
- Open Firefox.
- Click the hamburger menu (three lines) in the top-right corner and select Settings (or Options).
- In the left panel, select Privacy & Security.
- Scroll down to Cookies and Site Data and click Clear Data….
- Check Cookies and Site Data and Cached Web Content.
- Click Clear and confirm.
Safari (macOS & iOS)
- Open Safari.
- On macOS:
- In the top menu, click Safari > Preferences > Privacy.
- Click Manage Website Data…, then click Remove All.
- Confirm by clicking Remove Now.
- On iOS (iPhone/iPad):
- Go to Settings > Safari.
- Tap Clear History and Website Data.
- Confirm by tapping Clear History and Data.
Microsoft Edge (Windows & macOS)
- Open Edge.
- Click the three-dot menu in the top-right corner and select Settings.
- Click Privacy, search, and services in the left menu.
- Under Clear browsing data, click Choose what to clear.
- Choose the Time range (select All time for a thorough clean).
- Check Cookies and other site data and Cached images and files.
- Click Clear now.
2. Quit and Reopen Your Browser
After clearing your cache, completely close the browser:
- On desktop, click the X in the top-right (Windows) or the red dot (macOS) to exit. Double-check no other browser windows remain open.
- On mobile, swipe up or close the app from the app switcher.
Then reopen the browser to ensure the cache changes take effect.
3. Sign In Again
- Click here to go to the sign-in page
- Enter your username and password.
- If prompted, follow any additional on-screen instructions or Two-Factor Authentication steps.
4. Still Having Trouble?
- Reset your password: If you’ve forgotten your password or still can’t access your account, click the Forgot Password link on the sign-in page and follow the instructions. You’ll receive an email with further steps—be sure to check your spam or junk folder.
- Contact Support: If you continue to experience issues, please reach out to us at support@conjuror.community. Include any error messages you’ve seen, your browser information, and your username to expedite the process.
We hope this helps resolve your sign-in and password reset issues. If you continue to encounter difficulties, do not hesitate to let us know!