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General Questions
I Don't See the Content I Purchased or Should Have Access To
If you've just purchased a video or subscription and aren't seeing what you expect, here's how to resolve it:
Updated 2 hours ago
Quick Fix: Log Out and Back In
The first step is to log out completely and then log back in. Sometimes the system needs to refresh your permissions, and logging back in is the easiest way to trigger this update.
After logging back in, check your MY VIDEOS page for purchased content
Still Having Issues?
If you're still not seeing your content after logging back in, or if you're experiencing other sign-in problems, please view this article.
Where is your purchased content is stored?
If none of these steps resolve your issue, please contact support with details about what you purchased and what you're experiencing. We'll get you sorted out right away!