If you have any of these problems while watching videos:
Switch to another browser and try. (There are known issues with the Firefox browser) If this still happens with another browser, this points to your connection speed.
Most playback issues are caused by your internet connection speed. Check your internet speed here.
If your download speed is under 10mbps AND you are having playback issues, then you need to contact your ISP (Internet Provider) and ask them to increase your download speed.
Other issues may be caused by Flash Player. You will need to have the latest version of Flash.
Navigate to the following page: https://get2.adobe.com/flashplayer/
Update your Flash player and then restart the computer. .. and then try to play the video again.
If none of this solves your issues, please email our support team.
Safari Users, see this video:
Firefox Users Watch this video: