Knowledge base | Conjuror Community

Credit Card Issues

We accept all major credit and debit cards. Usually there is no problem with the Stripe credit card processor.  Every now and then, your card may get declined by Stripe. This can happen for several reasons:

The biggest issue with credit cards is that they expire... and then our system declines the charge. If your card is expired, you will need to update with a new card.

Sometimes your card can get declined for "suspected fraud".  If that is the case, you should call your credit card company and ask them to release the fraud hold.  You may also tell them to allow your payments to Conjuror Community to go through.

Unfortunalty, Stripe DOES NOT give us a reason when a card decline happens. We only get a notice that your card is declined.  

This article from Stripe explains why a decline may happen: https://support.stripe.com/questions/why-was-a-customers-charge-declined

If you get an email from us pertaining to a credit card decline, please correct it as soon as you can.

If not, our payment system will automatically cancel your membership.

UPDATE: You can now use Paypal instead of a credit card. Read this article.

TO UPDATE YOUR CREDIT CARD

1. Securely log into your Conjuror.Community account here.

2. Once you're logged in, come back to this page and click this link to go to the Billing Update Page and update your card information.

3. The change will take a few minutes to take effect.
 
 
You can also try switching your payment over to Paypal.  If you have a Paypal account, this is usually the easiest way to resolve the credit card issue.
See this article for instructions.